Hardware Support Offsite Service offers high-quality door-to-door service for eligible HP products. The service includes telephone support, pick-up, repair or replacement of the failed unit at an HP designated repair center, return of the operational unit with a three business day turnaround time and all parts, labor as well as the cost of the pick-up and return shipment.In addition, the accidental damage protection will help you to avoid unexpected repair or replacement costs caused by accidents that may occur during normal operation of your mobile and desktop devices.For eligible products, defective media retention feature allows you to retain defective hard disk or eligible SSD/flash drives that you don't want to relinquish due to sensitive data contained within the disk covered under this service.
- Ensures against unexpected out-of-pocket repair costs when you accidentally damage your mobile or desktop device
- Includes Pick-up and Repair Service coverage
- Improves uptime and productivity
- High-quality support backed by HP
- Easy to invoke
- Remote problem diagnosis and technical telephone support
- Repair at HP-designated repair center, all materials and parts included
- Return shipment of functional unit back to your site
- Pick-up by HP
- Five-business-day turnaround time
- Standard coverage hours
- Accidental damage protection
