Offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time.
- On-site extended service agreement for comprehensive support
- Includes parts, labor, and various support types
- Next business day response time for efficiency
- Access to phone consulting and web knowledge base
- 2-hour remote diagnosis response time for quick resolution
